Hearts and Minds is C2’s competition-winning workplace concept for Barclays, created originally for the upgrade of the bank’s Wavertree contact centre in Liverpool. C2 was one of 13 design firms invited to submit proposals for the project. The brief was to devise a workplace model that could be rolled out globally.

Designed to encourage communication, Hearts and Minds also provides a comfortable, flexible workspace that can accommodate changing team sizes and a variety of management styles. Its adaptability has been proved through several further C2 projects for Barclays.

At the bank’s new Manchester office – which accommodates over 1,000 contact centre and support staff as well as a regional Barclays’ Academy – C2 modified the concept for the office areas. And at offices in New Delhi and Pune in India, Hearts and Minds was tweaked to reflect local working practices.